Provider Portal — Onboarding & Listing Guide
Industry Leading Waste Experts
Trusted by 10,000+ Australians
Highly Competitive Rates
Rated 5 Stars for Excellent Service
The journey at a glance
1
Business Profile
2
Bin Catalog
3
Delivery Settings
4
Review & Submit
1. Signing in
Go to provider.hireskip.com.au and sign in with your email and password. Forgotten your password? Use the Forgot password? link to reset it.
Tip The email you sign in with becomes the primary account holder. Use a long-term business inbox rather than a personal address.
2. How the onboarding wizard works
Once you’re in, the onboarding wizard opens. A few things worth knowing before you start:
- Step rail (left): shows all four steps and your progress. A step turns green with a tick once complete, or shows a “Needs attention” flag if something's missing.
- Save & Exit (top right): saves everything as a draft so you can pick up later.
- Provider dashboard (top right): once your listing exists, this takes you to your live catalog to manage bins, pricing and zones day-to-day.
- Move between steps freely using the rail — you don't have to finish them strictly in order, though Review & Submit will flag anything unfinished.
3. Step 1 — Business Profile
This is the information shown to customers on your listing, so make it accurate and presentable. Fields marked * are required.
Company logo upload a PNG or JPG, max 2 MB, minimum 200×200 px. A square logo displays best.
| Field | Required | What it does & how to fill it |
|---|---|---|
| Company name | Yes | Your registered legal entity — e.g. Metro Skip Hire Pty Ltd. |
| Trading name | No | The name customers see, if different from your legal name (e.g. Metro Skips). Leave blank to use your company name. |
| ABN / ACN | Yes | Your 11-digit Australian Business Number. It's validated in real time, so a typo is flagged immediately. |
| Contact name | Yes | The main person HireSkip and customers deal with. |
| Business email | Yes | Where booking notifications are sent. A shared inbox (info@, bookings@) works best so nothing is missed. |
| Mobile phone (AU) | Yes | Australian mobile — starts with 04 (10 digits). +61 format is accepted when pasted. |
| Landline phone | No | Geographic 10-digit number (02/03/07/08) or a 1300/1800 number. |
| Office phone | No | Shown to customers as your general contact number. |
| Years in operation | No | How long you've been trading — helps build trust with customers. |
| Website URL | No | Your site, if you have one. https:// is added automatically if you leave it off. |
| State | Yes | Your primary state of operation. |
Extra booking alerts — optionally add one or two more email addresses (Additional email, Additional email 2) that should also receive every booking notification. Handy for a dispatcher or a second depot. Leave blank if your business email covers it.
Tip Everything here is customer-facing except the extra alert emails. Treat it like your shopfront.
4. Step 2 — Bin Catalog
This is the heart of your listing: the bins you offer, what they cost, the extras you sell, and where you deliver.
4.1 The catalog at a glance
At the top you’ll see a summary: your business name, the number of bins, and the total number of listings (each bin × each waste type = one listing). Key controls:
- Add bin: opens the add-a-bin flow (see 4.2).
- Serviced areas: shows how many zones and suburbs you cover, and the states (e.g. NSW, VIC). “Price by zone” opens your zone pricing.
- Tabs — Bins, Zone pricing, Add-ons: the three parts of your catalog, each with a live count.
- Search & filters search by bin name or size, and filter by waste type, lift type, or status.
Each bin lists its waste types as rows. Every row shows:
| Column | What it means |
|---|---|
| Waste type | e.g. General Waste, Green Waste, Construction Waste, Brick & Concrete. |
| Included weight | The tonnage included in the base price — e.g. “No limit” or “500 kg incl.” |
| Base price (Z1) | The price for Zone 1, your base zone. |
| Extended | Any overweight or extended-hire rates — e.g. $23/day or $55/week. A dash means none set. |
| Status | Active or inactive — controls whether customers can book that listing. |
| View / Detail | Opens the full detail for that listing. |
4.2 The Adding a bin
Step 1 of 2 — Physical (the physical bin, shared across every waste type):
- Quick-add chips: shortcuts for common sizes (2, 4, 6, 8, 10 Marrel) that pre-fill the name and volume.
- Bin name: e.g. “6 Marrel Bin”.
- Volume (m³): the bin's capacity.
- Craneable / Crane lift: tick if the bin can be crane-lifted.
- Length / Width / Height (m): the bin's dimensions.
Click Next: pricing to move to Step 2.
Step 2 of 2 — Pricing: set the base price and included weight for each waste type this bin accepts.
4.3 Waste types & included weight
For every bin you can add multiple waste types (“Add waste type”). Each has its own included weight and price, because heavier waste — like brick and concrete — is usually priced differently from general waste. Common streams: General, Green, Construction, and Brick & Concrete.
4.4 Base price & extended (overweight) rates
4.5 Zone pricing
Your base price applies to Zone 1. The Zone pricing tab lets you set an uplift for each additional zone, so a delivery further out can carry a higher price without you rebuilding the whole catalog. (Zones themselves are defined in Zones & catchments — see 4.7.)
4.6 Add-ons
The Add-ons tab is for optional extras customers can add to a booking — for example an extra weight allowance, a longer hire period, or a specific placement service. Give each a clear name and price (e.g. “Extra weight allowance – 500 kg: $150”).
- Quick-add chips: shortcuts for common sizes (2, 4, 6, 8, 10 Marrel) that pre-fill the name and volume.
- Bin name: e.g. “6 Marrel Bin”.
- Volume (m³): the bin's capacity.
- Craneable / Crane lift: tick if the bin can be crane-lifted.
- Length / Width / Height (m): the bin's dimensions.
4.7 Zones & catchments (your service areas)
- Nominate postcodes or LGAs: to build each zone.
- Zone 1 is your default area: and charges the base price. Every other zone applies its own uplift on top of that base.
- A zone is a catchment, not a fixed distance: it might be 5 km in the city or 50 km regionally.
- Add a zone: to create additional catchments (e.g. Zone 1 “Inner Sydney”, Zone 2 “Greater West”).
